Who we are

Lumiere International is leading the way in the supply of premium-quality wash basins, faucets, bath tubs, shower trays, and other luxury bathroom fixtures. We specialize in products crafted from Travertine, Terrazzo, Raw Stone, Sandstone, Natural Concrete, and other high-end textured finishes that elevate modern and contemporary interiors

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

Information We Collect

We may collect the following types of personal data:

  • Name, contact information (email, phone number, address).

  • Payment details provided during checkout.

  • Order history and customer support communications.

  • Website usage data such as IP addresses and cookies.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate updates regarding your purchase and delivery.

  • Improve our website, products, and services.

  • Comply with legal obligations under Ugandan law.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Payment and Security

  • All payments must be made in full at the time of placing the order.

  • We use secure payment gateways to protect your financial information.

  • We do not store sensitive payment details such as card numbers.

Delivery Policy

  • Orders will be delivered within 60 days after full payment has been made.

  • Delivery timelines may vary due to unforeseen circumstances (logistics, customs, supplier delays), but we will always keep clients informed.

Sharing of Information

We do not sell or rent your personal information. However, we may share limited details with trusted third-party service providers (e.g., delivery companies, payment processors) for the purpose of fulfilling your order.

Your Rights

As a customer, you have the right to:

  • Request access to the information we hold about you.

  • Request correction or deletion of inaccurate data.

  • Opt out of marketing communications at any time.

Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and as required by Ugandan law.

Governing Law

This Privacy Policy is governed by the laws of Uganda.